Customer Help
I'm always willing to assist.
Common purchase queries answered
Orders and Shipping
I offer secure payment via bit.
Paypal is also an easy option for international transactions and has a great payment protection scheme for both parties.
Please make sure you provide the correct shipping address via Paypal as I legally have to send your purchase to the address provided on PayPal.
If the above payment methods aren’t suitable for you, please Contact Me and we can try to find an alternative solution.
your order details will have been sent to you in an email when purchasing.
If you have lost this email, a replacement invoice with your order details can usually be sent to you.
I will provide you with a tracking code once your item has been dispatched. You can check it on our local tracking site and most of the time, it will guide to your local courier for the final stages of your delivery.
Yes of course you can.
I am based in Israel near Haifa, so if you want to come and avoid postage costs, please Contact Me to arrange a pick up time.
Depending on the weight of your order, you can choose between DHL or Post Office. Please note that only the DHL service offers insurance.
All states requiring tax reimbursements for international purchases must be covered by the buyer. If I paid all of your taxes, I would have no business.
I will declare the items clearly as what they are, as a legal requirement from the state of Israel. I’m sorry that we can’t avoid this.
The expected delivery time is 4-14 days. Postage times can already be longer than expected internationally, especially in areas with difficult infrastructure/ bureaucracy system. Please be aware of your own countries postage system before ordering. Sometimes its super efficient and international packages can arrive in 3 days even with standard post but it goes both ways of course, occasionally delivery times can be longer due to unforeseen circumstances.
You will receive an international tracking code which you can check on the shipping company website that I will provide.
There is a chance yes!
Firstly, I offer the DHL Premium service as a delivery option outside Germany. This gives your package priority status as explained in the Postage Options tab above.
If it’s in stock and I’m available to send it, we can also additionally source other express couriers, even internationally.
In this case please Contact Me for a fast response.
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Please note that you should be aware sometimes there can be additional duties and taxes for receiving items in your country.
It is your responsibility to be aware of these, and that you may have additional fees charged to you from your government or local postage service.
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If you need to swap an item
Returns and Exchanges
Please Note:
Any CUSTOM MADE garment is NON returnable.
This is not because I’m mean, but because I specially create that garment for you out of my pocket and I invest my energy to the project fully, so I dont feel obligated to return my exchange.
Of course, if there are any physical issues with the garment, including wrong sizing on my part, poor quality, then I will refund it 100 percent but this is highly unlikely as I am specific with choosing my suppliers and ask you to provide correct measurements.
All Ready Made garments are returnable within the first 7 days of arrival to the shipping address. This is a trying on period. If you do not manage to try it on within that time, it is my choice to accept the refund or not.
After the 7 days, there is no refund or exchange possible.
When trying on your items during this phase, please try your items on without make up, strong fragrances, smoke, or pet hair. I have the right to deny the refund if the item is not in a new state upon receival back. All tags must also be intact.
I will refund you via the same payment method recieved, when I have examined the condition of the returned item.
The item must be returned to me with a tracking code. If it is sent with standard postage and it gets lost, no refund will be issued.
Exchanges of ready made garments is easy. Once the unwanted item returns back to my address, we can send your new item out. Postage costs need to be paid by the buyer.
All Ready Made garments are returnable within the first 7 days of arrival to the shipping address. This is a trying on period. If you do not manage to try it on within that time, it is my choice to accept the refund or not.
After the 7 days, there is no refund or exchange possible.
When trying on your items during this phase, please try your items on without make up, strong fragrances, smoke, or pet hair. I have the right to deny the exchange if the item is not in a new state upon receival back. All tags must also be intact.
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